Privacy Policy

Privacy Policy

Last updated: April 2026

Smart Home Assist (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights you have under UK GDPR.

If you have any questions, you can contact us at:

Email: lee@smarthomeassist.co.uk

Phone: 07438246302

Website: www.smarthomeassist.co.uk

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1. Who We Are

Smart Home Assist provides smart home technology installation, electrical services, networking, and home automation support across Berkshire and surrounding areas.

We act as the Data Controller for the personal information we collect.

2. Information We Collect

We collect and process the following types of personal data:

Information you provide directly

• Name
• Address and service location
• Email address
• Phone number
• Details about your property, equipment, or installation requirements
• Messages or enquiries sent via our website, email, or phone

Information collected automatically

• IP address
• Browser type and device information
• Website usage data (via analytics tools)

Information collected during service delivery

• Job notes
• System configuration details
• Photos of equipment (only when necessary for installation or troubleshooting)

We do not collect or store payment card details. Payments are handled securely by third‑party processors.

3. How We Use Your Information

We use your data for the following purposes:

• To respond to enquiries and provide quotes
• To schedule and deliver services
• To manage bookings, invoices, and payments
• To provide aftercare, support, and warranty assistance
• To improve our website and services
• To comply with legal obligations (e.g., tax records)

We do not sell your data or use it for unrelated marketing.

4. Legal Basis for Processing

Under UK GDPR, we process your data using the following lawful bases:

• Contract: to provide services you have requested
• Legitimate Interests: to run and improve our business
• Legal Obligation: for tax, accounting, and regulatory compliance
• Consent: when you opt in to receive updates or marketing (you can withdraw at any time)

5. How We Share Your Information

We only share your data with trusted third parties when necessary, such as:

• Payment processors
• Accounting software
• Email and communication platforms
• Subcontractors assisting with your installation (only when required)

All third parties are required to keep your data secure and comply with UK GDPR.

We do not share your data with advertisers or sell it to any third party.

6. How We Store and Protect Your Data

We take data security seriously. Your information is stored using:

• Encrypted devices
• Secure cloud services
• Password‑protected systems
• Access controls to ensure only authorised personnel can view your data

We never store unnecessary data and we minimise what we keep.

7. How Long We Keep Your Data

We retain your information only for as long as necessary:

• Service records: up to 6 years (legal requirement for tax and accounting)
• Enquiries: up to 12 months
• Photos or technical notes: only while needed for support or warranty
• Marketing consent: until you unsubscribe

You can request deletion at any time (see Section 8).

8. Your Rights Under UK GDPR

You have the following rights:

• Right to access – request a copy of your data
• Right to rectification – correct inaccurate information
• Right to erasure – ask us to delete your data
• Right to restrict processing – limit how your data is used
• Right to data portability – request your data in a transferable format
• Right to object – stop certain types of processing
• Right to withdraw consent – for marketing or optional data use

To exercise any of these rights, contact: lee@smarthomeassist.co.uk

9. Cookies & Website Tracking

Our website uses cookies and analytics tools to:

• Improve performance
• Understand visitor behaviour
• Ensure the site functions correctly

You can control cookies through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

Smart Home Assist

Email: support@smarthomeassist.co.uk

Phone: 07438246302

Website: www.smarthomeassist.co.uk